legal.terms.title

legal.terms.h2.platform

Welcome to SmatWay, a digital platform that connects registered Transporters and Travellers for transportation services. By accessing or using the SmatWay platform ("Platform"), APP and Services you agree to these Terms of Use & Conditions ("Terms"). Please read them carefully.

These Terms constitute a legally binding agreement between SmatWay, Transporters, and Travellers regarding the use of the platform, including the website, mobile application, and all related services.

legal.terms.h2.definitions

  • SmatWay – The company operating the digital transportation marketplace.
  • Transporter – Any registered individual or company offering transportation services through SmatWay.
  • Traveller – Any registered user who books transportation services through SmatWay.
  • Journey – A scheduled trip announced by a Transporter and booked by a Traveller.
  • Fare – The price set by the Transporter and paid by the Traveller via the Platform or App.

legal.terms.h2.scope

SmatWay provides a marketplace that enables:

  • Transporters to list trips with departure times, destinations, fares, and availability.
  • Travellers to search, compare, and book available transportation services.

SmatWay does not own or operate vehicles, nor does it employ transporters or drivers. Each Transporter is an independent service provider.

legal.terms.h2.eligibility

To use the Platform:

  • Users must be old enough to undertake the journey in accordance with local laws of the place of transportation, or be accompanied by a parent or legal guardian.
  • Transporters must provide valid licensing, identification, and vehicle documentation relevant to the place or country they operate.
  • Travellers must provide accurate identification and payment information.

legal.terms.h2.payment

  • All bookings must be paid online through the SmatWay platform.
  • Transporters must not collect any cash or charge additional fees outside the platform.
  • Any extra luggage fees must be paid online only, to avoid abuse or attacking the driver during the journey.
  • The Transporter will be credited with the fare minus agreed commission, within 48 hours after successful journey as written in the terms and conditions. Payment may be delayed if there are issues with payment gateways or the transporter's bank.

legal.terms.h2.obligation

Our motto is: "Live and let live. Let's make the world a better place for all."

All Transporters agree to strictly follow the rules below. Any violation may result in account suspension, financial penalties, or removal from the platform. For proprietors and transport owners, the platform is designed to make your business more efficient. As your business grows, you are expected to treat your drivers and workers fairly and responsibly.

Rules for Transporters:

a) Drivers and workers must be paid fairly and in accordance with local laws. Underpayment of drivers or workers will not be tolerated.

b) Transporters must provide appropriate resting facilities for drivers and workers. After a long-distance journey exceeding six (6) hours, or before the journey, drivers must be provided with a proper place to rest or sleep. Under no circumstances should a driver sleep inside a vehicle for such a journey, unless the vehicle is equipped with bed-like accommodations that allow the driver to lie down and stretch the legs comfortably.

c) Drivers must maintain a clean and neat appearance. Drivers must not consume alcohol while driving and must not consume alcohol for at least one (1) hour before the journey.

Members of our team may conduct checks periodically and without prior notice to ensure compliance with these rules. These requirements are intended to promote road safety and reduce accidents.

5.1 General Conduct

  1. No Cash or Extra Charges
    Transporters must not collect cash, request additional payments, or modify the fare once a Traveller has booked online.
  2. Punctual Departure
    • Transporters must depart at the scheduled time.
    • A maximum delay of 15 minutes is allowed.
  3. Roadworthiness
    • Vehicles must have a valid and up-to-date roadworthy certificate according to the local laws they operate
    • Vehicles must be kept clean internally and externally.
  4. Vehicle Safety Checks
    Before every journey, the Transporter must inspect: Lights, Tires, Brakes, Oil, Water levels, and Any other safety-critical components.
  5. Behaviour Toward Travellers
    • No disrespect, arguing, or aggression.
    • Drivers must be properly dressed and clean.

5.2 Breakdown & Emergency Handling

  1. Breakdown Response Time
    • If the vehicle breaks down, the Transporter must repair the issue within 30 minutes.
  2. Alternative Transport (After 30 Minutes)
    • If the vehicle cannot be repaired in 30 minutes, the Transporter must arrange an alternative vehicle at their own expense.
  3. Full Refund Requirement (After 60 Minutes)
    • If the journey is delayed 60 minutes due to breakdown of the vehicle, the Traveller must be refunded 100% of the fare.
  4. No Passenger Abandonment
    • The Transporter must ensure the Traveller boards an alternative transport before leaving to ensure the safety of the traveller.
    • Passengers must never be left in unsafe conditions.

5.3 Passenger Management & Safety

  1. Ticket Verification
    The driver must position themselves at the vehicle entrance to check and validate Traveller tickets.
  2. Bag Inspection
    Carry-on bags should be checked to prevent dangerous items from entering the vehicle.
  3. Luggage Handling
    • All luggage must be placed in the booth or designated storage areas.
    • No luggage should be accessible to Travellers during the journey for safety reasons.
  4. Excess Luggage
    Any excess weight or size must be paid for online through the platform.
  5. Arrival Announcement
    Upon reaching the destination, the driver must clearly announce the arrival and remind Travellers to collect all their belongings.
  6. Supervision at Bag Collection
    The driver must remain present at baggage retrieval points to prevent loss or theft.
  7. Bag Tagging
    The Transporter may issue bag tags where necessary for proper identification.
  8. Ensure safe and comfortable seating
    The number of passengers must not exceed the number of seats officially designated by the vehicle manufacturer. Overloading or squeezing Passengers are strictly prohibited.

5.4 Journey Rules

The Transporter is permitted at a maximum of five (5) stops in total, whether for passenger pick-ups or rest breaks, unless otherwise authorized by SmatWay.

The Transporter shall not be held responsible for the following:

  • Adverse weather conditions that may delay the journey.
  • Natural disasters that occur during the journey.
  • Delays caused by traffic accidents or heavy road traffic.
  • Delays caused by law enforcement or regulatory authorities.

6. Traveller Responsibilities

Travellers must:

  • Provide accurate information when booking.
  • Arrive at pickup points on time.
  • Follow all transporters' safety instructions.
  • Respect the driver and fellow passengers.
  • Comply with luggage limits and safety requirements.
  • Comply with local laws and always carry appropriate identification.
  • Understand that the transporter may ask a traveler to disembark if he or she causes delays to the journey or if required by local authorities.
  • Refrain from inappropriate discussions or conversations that may offend other passengers or pose a safety risk.
  • Avoid sharing personal or confidential information with strangers to ensure personal safety.
  • Keep the journey as confidential as possible and do not disclose sensitive information to others.
  • Respect other travelers' privacy.
  • Playing loud music is not allowed because it can make others uncomfortable.
  • We understand you what to smell good by using perfume or cologne or fragrance that smells good to you, but some people may be allergic to such. Kindly avoid spraying it while inside the vehicle or train.
  • Maintain hygiene at all terms, sanitize and freshen up, when necessary, as undue odor could upset fellow travelers.

7. Prohibited Activities

Users shall not:

  • Use the platform for fraudulent purposes.
  • Engage in violence, threats, or harassment.
  • Attempt to bypass SmatWay's payment system.
  • Post false information or impersonate others.

8. SmatWay Rights

SmatWay may:

  • Suspend or terminate accounts violating these Terms.
  • Hold payments during investigations.
  • Change fares or policies without prior notification.
  • Implement safety measures for platform integrity.
  • We may disqualify you from using our platform and services or seek legal redress when necessary.

9. Liability

  • SmatWay acts only as a marketplace and is not liable for accidents, losses, delays, misconduct, or vehicle conditions.
  • Transporters bear full responsibility for compliance with laws, safety, and service quality.
  • Travellers accept all inherent travel risks.

10. Dispute Resolution

Any disputes between Transporters and Travelers should be resolved directly between the Transporter and the Traveler. Issues that cannot be resolved between the parties may be reported through the SmatWay support system, tellus@smatway.com. SmatWay may, at its discretion, mediate such disputes but is not obligated to reach a resolution.

11. Modification of Terms

SmatWay reserves the right to modify these Terms at any time. Continued use of the Platform implies acceptance of updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the country where transportation is performed.
SmatWay reserves the right to amend or modify the Terms of Use and Conditions at any time.

13. Contact Information

For questions or support
Email: info@smatway.com

For complaints
tellus@smatway.com

Last Updated: 06.06.2026